Refund and Returns Policy

At TAC Exports Sarl, we are committed to providing our customers with the highest quality products and exceptional service. However, we understand that there may be occasions where you need to request a refund. Our Refund Policy is designed to be transparent and fair, ensuring that any concerns are addressed promptly and efficiently.

Eligibility for Refunds

Refunds may be considered in the following circumstances:

  • Product Quality Issues: If the products received do not meet the agreed-upon quality standards or specifications as outlined in your purchase agreement.
  • Damage During Transit: If the products are damaged during shipping and are unusable upon arrival, provided the damage is documented and reported immediately.
  • Incorrect Products: If the products delivered do not match the items listed in your order confirmation or contract.

Refund Request Process

  1. Notification: To initiate a refund request, please contact our customer service team within 7 days of receiving the product. Provide your order details, including the invoice number, and a clear explanation of the issue.
  2. Documentation: You may be asked to provide photographic or video evidence of the product in question, particularly if the refund request is due to quality issues or damage during transit.
  3. Evaluation: Our quality assurance team will review your request and the supporting evidence. If necessary, we may request the return of the defective or incorrect products for further inspection.
  4. Resolution: If the refund request is approved, we will offer one of the following resolutions:
    • Replacement: We will replace the faulty or incorrect products with new items at no additional cost to you.
    • Partial Refund: If only a portion of the shipment is affected, we may offer a partial refund for the damaged or incorrect items.
    • Full Refund: In cases where the entire shipment is defective or incorrect, and a replacement is not possible, we will issue a full refund for the order value.

Refund Methods

  • Refunds will be processed using the original payment method unless otherwise agreed upon. Please allow 7-14 business days for the refund to appear in your account, depending on your payment provider.

Exclusions

The following scenarios are not eligible for refunds:

  • Change of Mind: We do not offer refunds if you change your mind after the order has been processed or shipped.
  • Improper Storage: Products that have been damaged or compromised due to improper storage or handling after delivery are not eligible for a refund.
  • Late Requests: Refund requests made more than 7 days after the receipt of the products will not be considered.

Contact Information

For any refund inquiries or to initiate a refund request, please contact our customer service team:

We value your business and strive to resolve any issues to your satisfaction. TAC Exports Sarl is dedicated to ensuring a smooth and fair resolution process for all refund requests.

This policy outlines the steps and conditions under which refunds will be issued, ensuring clarity and fairness for both TAC Exports Sarl and its customers.